CarJunky.com Policies

 

Refund Policy

100% Satisfaction Guarantee: if you're not 100% satisfied with your purchase, pricing or service, simply return the new, unused product(s) to us within 30 calendar days of the original invoice purchase date for an exchange or refund for the full amount of the merchandise, less shipping costs both ways and any applicable sales tax charged on shipping. A full purchase price refund will be applied back to the credit card used to make the purchase once our warehouse receives the part and verifies it has not been installed, used and has not been damaged. Warranty items can be returned for replacement of defective products within 90-days from the date received by the original purchaser or installer. See Warranty Policy for details.

Return Procedure

For returns and exchanges, please complete the following:

  1. Submit a Return Merchandise Authorization (RMA) request by using our Contact Form or simply by logging in to "Your Account", click on Order History and then choose the order number and the item(s) that you wish to return. Provide a detailed explanation for the reason of the return and submit your RMA request. If the return is for warranty item(s) that need to be exchanged, provide a detailed explanation for the warranty exchange RMA request.
  2. The RMA number and the return shipping instructions will be emailed to you within 2 - 3 business days after we receive the fully completed RMA request form. No returns will be accepted without an RMA number.
  3. After you have received the RMA number, ship the item in the complete original packaging with the UPC still intact and include a copy of your invoice in the package with adequate packing material to ensure it arrives undamaged.
  4. All returned items must have the RMA number written on the outside of the shipping box prior to return. If there are multiple boxes, then list the RMA number on each box; (Example: 1 of 3, 2 of 3, and 3 of 3). Please do not write on the parts boxes as your product will not be considered "re-sellable".
  5. After your return has been shipped, it will help us process the credit faster if you provide us with the return Tracking Number.

Core-Part Return, please also complete the following:

  1. Make sure to remove any items that are needed for proper installation of the replacement part. Any parts not included in the replacement package but still attached to the core return will not be returned.
  2. If necessary drain any fluid from the Core-Part to be returned, to avoid any leakage during shipping. Seal the part in a properly secured plastic bag.
  3. Put bagged Core-Part return in the manufacturer's box and include a copy of your invoice in the package.
  4. The Core must be fully assembled, complete and in re-buildable condition based on manufacturer's standards.
  5. Returned parts must be for the vehicle for which the replacement part was purchased.

Some of the following conditions may cause merchandise to be rejected by the manufacturer: broken or dented parts; stripped threads or ports; mounts or housings that are damaged, cracked or unusable; extensive rust or corrosion; missing, unoriginal or disassembled parts.

Non-Returnable Products

The following items cannot be returned: CD ROMs, snow chains, service manuals, special-ordered items, closeout or clearance items and custom-made or custom-painted items. Auto body parts cannot be returned for any reason. Tires and wheels that have been mounted or installed on a vehicle and electrical parts are not returnable. If plugged in or unsealed for any reason, opened electrical items such as computers, chips, programmers, wiring kits, etc., are not returnable. Lastly, custom-made floor mats, dash covers, seat covers, car covers, items that have been monogrammed, performance products used for off-road racing or other sporting activities, parts that have been modified or used in a way other than the manufacturer's original intent, or parts damaged as the result of an accident or failure of another item may not be returned.

Previously Installed Products

Products that have been installed, modified or have missing parts cannot be returned as we are not responsible for installation errors. Look for warranty and guarantee information in the original product box. We are not responsible for labor, towing, and additional repair or car rental expenses caused by using wrong or defective parts during installation.

Return Conditions

Authorized returns must: be in the complete original packaging with the UPC still intact and be in new, original cosmetic clean condition. They must include all components and cannot be disassembled or damaged due to incorrect installation. All returns must be packaged properly and shipped according to the Return Merchandise Authorization (RMA) instructions; we are not responsible for damaged returns resulting from improper packaging. Returns with missing components will not be credited. We accept no responsibility for loss or damage in return transit and reserve the right to deny a refund or exchange for any item not meeting the above criteria.

All return merchandise shipping charges shall be prepaid by the customer. All shipping or freight charges both ways are the full responsibility of the customer and are not refundable. We highly recommend that you return your merchandise with a shipping company that provides insurance and a tracking number in case of loss or damage. If you ship with USPS, we suggest using Express Mail or flat rate priority mail with tracking for acceptable tracking methods.

The vast majority of products available are returnable without any restocking fee. Certain products require a 15% restocking fee on returns that are not the direct result of our error. Tires and wheels are excluded from the restocking fee; however, if you purchased a tire and wheel package that we pre-mounted for you, there will be an $80 dismounting charge. Tires and wheels may not be returned if they have been mounted on vehicle, if lug nuts have been installed or if they sustained any physical or cosmetic damage. Exchanges, credits or refunds will be made after our return center receives and inspects the merchandise. Refunds will be made to the original credit card that was charged, less any applicable shipping charges, restocking fees or taxes. Merchandise and Core-Parts return requests must be made within 30 calendar days of the original invoice purchase date.

In-Store Returns

Items purchased from CarJunky.com cannot be returned to a physical store location or to a Direct Installer that provided the installation. Direct Installers are independent contractors that are approved to perform service and installations for our customers and are not responsible for parts warranty or returns. CarJunky.com does not honor any returns or warranty for items that were purchased or installed at Direct Installers.

Shipping Claims

All shipments should be inspected at the time of delivery. Damaged packages should be refused immediately or you must make a claim within the first 24 hours of delivery. (Claims cannot be filed 24 hours after delivery.)

  • If your damaged shipment was delivered by UPS, please call 1-800-PICK-UPS and report the damage.
  • If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill.

After contacting the carrier, please call our Customer Service at 1-888-922-7727 for further assistance.

Backorders

In-stock items are usually shipped immediately, and backordered items are shipped out as they become available. If all the items in your order are backordered, most will ship as they become available which may result in multiple shipments for a single order. Customers in the continental U.S. will be charged for in-stock items when they are ordered. Backordered items, plus any applicable taxes and fees, will not be charged to your credit card until they are shipped.

Return Refunds

Refunds for returns or core deposits normally process and credit within 7 days from the date we receive your return at the warehouse. Once we receive the return item or core, we forward it to the manufacturer for approval. Once the return has been approved and processed, the refund will be credited to the credit card or PayPal account used for your purchase. You will receive a "credit approved" email the day your refund credit has been issued, however, your bank may take from 4 - 7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days from the date we received your return, please contact our returns department and we will respond to you immediately. A $25.00 "administrative fee" is charged for processing all credit card or payment charge backs made by the customer prior to the time limit and guidelines of our return policy.

If you return multiple items at the same time, it is possible you may receive a refund for only one item at a time due to the following reasons:

  1. If you received more than one set of RMA email instructions, it is important that you use each of these separately with the corresponding item(s). It can delay the processing if you send all of the items together as items may need to be returned to separate warehouses.
  2. Part of your order may be approved, while further investigation is being done on the remaining item(s).
  3. Items are processed separately. Credits are issued by individual items and not by order, so a credit is issued as we clear each item.

Core Deposits

Some parts require a core deposit price that is listed together with the part price. This is because certain types of auto parts such as alternators, starters, air conditioning compressors and brake master cylinders can be reconditioned, recycled or remanufactured to OEM standards for future sale and use. The components of these parts are to be returned because they can be remanufactured. They have a core deposit which is then refunded when buyers return their old part also known as the "core." Send us your old part and the core deposit will be refunded to you. Core-Part return shipping charges are the full responsibility of the customer and are not refundable.

Core-Part Deposit Refunds

After we have received your Core-Part return and upon approved clearance by the manufacturer, we will refund the Core-Part deposit, usually within 30 calendar days. Customers will be notified in the event of a refused or reduced credit by the manufacturer. The Core-Part must be returned within 30 calendar days of the original invoice purchase date to be eligible for the Core-Part deposit refund.

Return Merchandise Authorization (RMA)

In order to make a return or exchange you must submit a Return Merchandise Authorization (RMA) request; we automatically send you the RMA number and instructions within 2-3 business days after you request it. If you have not received the RMA number with instructions by the third day, contact Customer Service at 1-888-922-7727, so we can help expedite the RMA process.

You may receive multiple RMA) numbers because:

  1. The items may have been shipped from different warehouses and needed to be returned to the specific warehouses for processing.
  2. Return requests may have been made at different times.

We must receive the item within 14-days from the time you receive your RMA number for a refund or exchange credit replacement product to be sent.

Returns without an RMA Number

If you return a product without the Return Merchandise Authorization (RMA) number or without writing it on the outside of the shipping box(es), your return will not be accepted and your refund will be jeopardized. If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued.

Welcome to the CarJunky.com website at https://www.CarJunky.com ("Site"), which is owned by CarJunky Automotive Group LLC ("CAG"). This Site is operated by CAG, and materials on the Site are primarily owned by CAG. The Site may also include materials owned by third parties and posted on the Site by virtue of a license, grant or some other form of agreement between the third party and CAG.

CAG has created this Site for your information. However, you are only authorized to access this Site or to use the materials contained in the Site (regardless of whether your access or use is intended) if you agree to abide by all applicable laws, and to these Terms of Use and Privacy Policy which constitute an Agreement between you and CAG. Please read these Terms of Use carefully and save them. If you do not agree with them, you should leave this Site immediately. Any questions or comments regarding, or problems with, this Site should be sent to the Site Administrator at Webmaster@Carjunky.com

CAG reserves the right to modify or amend this Agreement without notice at any time. It is therefore important that you read this page regularly to ensure you are updated as to any changes.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, CarJunky.com reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. CarJunky.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CarJunky.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

If you become aware of misuse of this Site by any person, please contact the Site Administrator at Webmaster@Carjunky.com with your concerns.

Access & Use

All materials contained in this Site are protected by U.S. and international trademark and copyright laws and must only be used for personal, non-commercial purposes. This means that you may only view material from this Site for your own use and you must keep all copyright and other proprietary notices attached to the downloaded material.

The reproduction, duplication, distribution (including by way of email, facsimile or other electronic means), publication, modification, copying or transmission of material from this Site is STRICTLY PROHIBITED unless you have obtained the prior written consent of CAG or unless it is expressly permitted by this Site. The material covered by this prohibition includes, without limitation, any text, graphics, logos, photographs, audio or video material or stills from audiovisual material available on this Site. The use of materials from this Site on any other website or networked computer environment is similarly prohibited. Requests for permission to reproduce or distribute materials found on this Site can be made by contacting CAG in writing to email at Webmaster@Carjunky.com

You are also strictly prohibited from creating works or materials that derive from or are based on the materials contained in this Site including, without limitation, fonts, icons, link buttons, wallpaper, desktop themes, online postcards and greeting cards and unlicensed merchandise. This prohibition applies regardless of whether the derivative materials are sold, bartered or given away.

Disclaimer of Liability & Warranties

While CAG does its best to ensure the optimal performance of the Site, you agree that you use this Site and rely on material contained in this Site at your own risk. The Site, and all materials in this Site, are provided "as is" and, to the fullest extent permitted by law, are provided without warranties of any kind either express or implied. This means, without limitation, that CAG DOES NOT WARRANT that the Site is fit for any particular purpose; that the functions contained in the materials in the Site will be uninterrupted; that defects will be corrected; that the Site is free of viruses and other harmful components or that the Site is accurate, error free or reliable. You acknowledge that CAG, its parents and affiliates together with their respective employees, agents, directors, officers and shareholders, IS NOT LIABLE for any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, viruses, communication line failures or for the theft, destruction, damage or unauthorized access to your computer system or network.

You acknowledge that CAG is not liable for any damages, including, without limitation, direct, incidental, special, consequential or punitive damages, in connection with or arising from your use or inability to use the Site.

No Warranty

WE, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND OUR SUPPLIERS PROVIDE OUR WEBSITE AND SERVICES "AS IS" AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. WE, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.

Limitations of Liability

CarJunky.com will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if CarJunky.com has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products and materials available from this site. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

IN NO EVENT SHALL WE, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR OUR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE).

OUR LIABILITY, AND THE LIABILITY OF OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO $50. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Indemnity

You agree to defend, indemnify and hold harmless CAG, its parents and affiliates together with their respective employees, agents, directors, officers and shareholders, from and against all the liabilities, claims, damages and expenses (including reasonable attorney's fees and costs) arising out of your use of this Site; your failure to use the Site; your breach or alleged breach of this Agreement or your breach or alleged breach of the copyright, trademark, proprietary or other rights of third parties.

Legal Compliance

You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service.

General Provisions

This Agreement operates to the fullest extent permissible by law. If any provision of this Agreement is unlawful, void or unenforceable, that provision is deemed severable from this Agreement and does not affect the validity and enforceability of any remaining provisions. This Agreement is governed by, and construed in accordance with, the laws of the State of Florida without giving effect to any principles of conflicts of law. You agree to submit to the exclusive jurisdiction of the courts of the State of Florida, if appropriate, the United States District Court for the Central District of Florida for resolution of any dispute, action or proceeding arising in connection with this Agreement or your use or non-use of the Site, and you further irrevocably waive any right you may have to trial by jury in any such dispute, action or proceeding.

Order Acceptance

The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. CarJunky.com reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Labor

We will not refund any labor costs incurred by you or the installer of the products purchased at this website.

External Sites

This site may include links to other sites that are owned and operated by third party vendors and other third parties (the "external sites"). You agree that CarJunky.com is not responsible for the availability of, or the content located on or through, any external site. You should contact the site administrator or Webmaster for those external sites if you have any concerns regarding such links or the content located on such external sites.

Copyrights & Trademarks

CarJunky.com© and their respective logos are trademarks of CarJunky, LLC in the United States and in other countries. No license to use or reproduce any of these trademarks or other trademarks on this website is given or implied. All other trademarks, brand names or product names belong to their respective owners.

All trademarks, service marks and trade names (collectively the "marks") that appear on our site are proprietary to CarJunky.com or other respective owners that have granted CarJunky.com the right and license to use such marks.

All materials contained in this Site are protected by copyright and trademark and shall not be used for any purpose whatsoever other than private, non-commercial viewing purposes. Reproduction, duplication, distribution, derivative works and other unauthorized copying or use of stills, audio, video footage, or any other materials contained herein are expressly prohibited. It is expressly forbidden to use either CarJunky.com© URL, meta-tags or other embedded website information to effect any "matchmaker" advertising by third parties, or to act as a conduit for others to effect the same result. You may print copies of the information for your own personal use.

Everything found at CarJunky.com is copyrighted (unless otherwise noted) and may not be used except with our express written consent. Use of our HTML, images and or ideas and concepts by you or other third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. Nothing contained on this site may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent. © 1999 to 2017 CarJunky.com - All rights reserved.

Disclaimer Statement

This is not an offering to sell a franchise. Franchise offerings are made through a review of Uniform Franchise Disclosure Document (FDD). This contains forward-looking statements about, among other items, the sales revenues, products, consumer acceptance, growth rates and franchising potential of CarJunky.com. The statements reflect management's current expectations regarding future events. Statements about CarJunky.com's past performance are not necessarily indicative of its future results. CarJunky.com undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise. This information is not offered or disclosed in connection with an offer to sell or the solicitation of any offer to buy any franchise.

All information, services, products and materials contained in this site, including text, graphics and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law. CarJunky.com disclaims all representations and warranties, express or implied, with respect to such information, services, products and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus and implied warranties arising from course of dealing or course of performance. In addition, CarJunky.com does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.

Franchise Offerings

This is not an offering to sell a franchise. Franchise offerings are made through a review of Uniform Franchise Disclosure Document (FDD). This contains forward-looking statements about, among other items, the sales revenues, products, consumer acceptance, growth rates and franchising potential of CarJunky.com. The statements reflect management's current expectations regarding future events. Statements about CarJunky.com's past performance are not necessarily indicative of its future results. CarJunky.com undertakes no obligation to publicly update or revise any forward looking statement, whether as a result of new information, future events or otherwise. This information is not offered or disclosed in connection with an offer to sell or the solicitation of any offer to buy any franchise.

Vendor Brands

CarJunky.com offers automotive parts, accessory products and services from a wide variety of vendors.

Coupon Offers

Please see the local offer for disclaimer.

Franchises

Each franchise is independently owned and operated.

CAG Installer

Each recommended CAG Installer is independently owned and operated contractors that are listed on our website and offer to perform service and installations for our customers at their option. CAG Installers are not responsible for any parts warranty or returns for merchandise that customers purchase from us. CarJunky.com is not responsible for any service or installations performed by any CAG Installers or other third party service provider, regardless if the parts involved were purchased from us

Promotions & Offers

Promotional offers are good only at participating CarJunky.com Centers.

Updated: 11/25/16

Free Ground Shipping

CarJunky.com offers FREE Regular Ground Shipping on some products that are clearly labeled with the FREE SHIPPING logo and text ONLY! Most orders are shipped within 24 - 48 hours of your order confirmation. Shipping times will vary depending on the size of the package and the delivery location. Small and medium-sized packages generally are delivered within 2 - 7 business days from the date of shipment, within the continental United States. Orders containing oversize items such as, bumpers, doors, hoods or other large parts that require Truck Freight Shipments may still qualify for free shipping, however, these items require special handling and delivery times usually range from 2 - 9 business days. (See Truck Freight information below.) While we are happy to offer products to customers located in Alaska, Hawaii, Puerto Rico and other areas outside the continental United States, a shipping charge will apply and delivery times will be longer.

Next Day and 2-Day Shipping

Next-Day and 2-Day shipping are available for most small and medium-sized packages for additional charges. All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Mondays to Fridays for Next-Day and 2-Day delivery. Airfreight carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses, which is beyond our control. Airfreight charges will NOT be refunded. There are no Next-Day or 2-Day deliveries on Saturdays, Sundays and Holidays. When placing your order for Next-Day and 2-Day delivery on a weekend or a holiday, the shipping cycle for these orders will begin on the next available business day.

Truck Freight Shipping

Truck Freight shipping applies to orders consisting of large parts or items that require special handling due to their size, shape, weight or packaging and require to be sent by Truck Freight delivery. Orders usually are processed for shipment within 24 - 48 hours from confirmation of your order. Delivery may take 2 - 7 business days from their date of shipment (excluding weekends and holidays), within the continental United States. The Truck Freight carrier representative will call you to schedule a convenient time to deliver your item(s). Someone may be required to be present to sign for the delivery with required ID verification, and the signor must be 18 years of age.

Truck Freight orders will be delivered on trailer truck type vehicle and require a reasonable delivery access area for the driver to safely maneuver the vehicle. The driver is only required to deliver your order to the curbside. Inside delivery is not available and it may be necessary for someone to assist the delivery driver to safely unload your order if a lift gate is not available or requested. If you cannot provide proper delivery access or assistance, you can request to pick up your order at the freight company's loading dock at no additional charge.

Shipping Charges

We offer several convenient shipping options. To see all available shipping options and rates, simply add the items you want to purchase to your cart and proceed through checkout. All shipping options and their charges will be available at checkout before you place the order. Shipping and handling charges are calculated based on shipping service, dimension, weight and the destination of the merchandise. We are not responsible for shipping delays that may occur due to adverse weather conditions, train derailment, incorrect routing by the shipping carrier, incorrect deliveries or other delays beyond our control.

Order Tracking

It usually it takes 24-hours for the shipping carrier to update the tracking information after your item(s) was shipped. If the shipping carrier has not updated your tracking information in that time, please contact us to verify the shipping address that we have on file and we will communicate this information to the shipping carrier. You can "Track Order" online in "Your Account", or contact our Customer Service at 1-888-922-7727.

Multiple Deliveries

Your ordered item(s) will be shipped to you directly from the manufacturer(s) or from one or more of our multiple warehouse distribution centers located across the U.S. closest to your delivery address. If you order multiple items and received only some of them, there may be cases where we have to ship the items from multiple locations that will cause multiple deliveries. Some products are custom-made and will require additional manufacturing time. We make every effort to ship all products in a single shipment, however, if for any reason we cannot ship your ordered items together, we will ship the items that are available and credit your account accordingly.

Delivery Risk of Loss

All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not responsible for losses as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can track your order online in "Your Account" or contact us to obtain a tracking number to find out when your delivery is scheduled. If your package is left by the shipper unsigned or signed fraudulently and is lost, you will not be reimbursed. However, we will assist you in filing a lost or damage claim with the shipper, but the decision for the claim is based solely on their information, findings and policy.

Before filing a claim, consider checking around your property for packages that may have been placed out of sight and check with your neighbors to see if your package was accidentally delivered to their address. If you still cannot locate the package, you will need to call the shipper to notify the driver who will return to your address within 24 hours. If the driver cannot locate the package, a claim will be made with the shipper and can take roughly 30 days to settle. We are not responsible for replacing any lost orders based on your claim processing. All replacement items will need to be reordered and paid, until your claim is settled.

Cancellation Policy

If you are unsure about placing an order for ANY reason, please contact our Customer Service at 1-888-922-7727 for assistance before placing your order. We cannot stop an order once it has been placed. All orders are processed immediately after the order is confirmed, so the time to cancel is limited. All orders must be canceled BEFORE you receive the email Invoice Payment Confirmation and cannot be canceled after payment has been confirmed. All orders placed on Fridays after 5:00 PM to Mondays 9:00 PM Eastern Time (2:00 PM Pacific Time) cannot be canceled, because they are processed over the weekend for shipment.

Shipping Damage

Prior to signing for your order upon delivery, inspect all packages thoroughly for any signs of damage. If you feel there is any substantial damage that could affect your item, please refuse the shipment and, do NOT sign the delivery receipt or accept the package. Have the shipper immediately return it to sender. Once the order is refused, please promptly contact our Customer Service at 1-888-922-7727 within 24 hours to inform us of your order refusal, so we can assist with the claim and process a replacement order.

If the shipper has left a damaged package in your absence or if you later find that there is missing, damaged or incorrect parts "concealed damage," immediately contact the shipper and have the package returned to the sender. Then promptly contact our Customer Service at 1-888-922-7727 within 24 hours to inform us of your order refusal, so we can assist with the claim and process a replacement order.

We take every precaution to prevent shipping damage, however, we are not responsible for missing, damaged or incorrect parts after 30 calendar days of the original invoice purchase date, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

Refusing Order Delivery

If you refuse your order for any reason other than damage, a 20% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us you refused your order, your refund could take up to 6 weeks to process.

Shipping Hazardous and Restricted Materials

Federal and state regulations prohibit the transport and/or sale of certain materials. Some products on our site will have limited shipping options. These products include, but are not limited to: batteries, motor oil and various chemicals and fluids. Check individual product pages for details on shipping options available for that product

Alaska, Hawaii, Puerto Rico and other U.S. Territories

We ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories in most cases; however, these orders are not eligible for free shipping. Products that cannot be shipped to these U.S. Territories will be indicated in the shopping cart. Please be advised that some products only ship to these U.S. Territories by overnight or second-day air shipping.

For these U.S. Territories orders simply proceed through the checkout process as usual and orders will show your shipping cost at checkout, when available. If you do not see the shipping rate in the checkout, we will contact you within 1 - 2 business days after submitting your order to confirm you order and provide you with the shipping costs. We will not process your order until we receive your email approving the shipping costs. If you would like to determine the shipping costs before placing your order, please contact our Customer Service at 1-888-922-7727 with the items you want to order and the exact address to which they will be shipped.

1-Year Warranty

Most of our products carry a manufacturer's 1-Year Warranty from the date it is received by the original purchaser or installer, which covers the replacement of defective products, unless otherwise specified. Some products carry an extended warranty (Example: Catalytic Converters 5-Year/50K-Miles). Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer and extended to the purchaser. Check the manufacturer's documentation that's included with the merchandise for more information regarding the manufacturer's product warranty policy. Other than the applicable manufacturer's warranties or other terms provided in this warranty policy, there are no warranties, express or implied for any of our products. All manufacturer returns covered by the warranty must be handled through the manufacturer and not CarJunky.com

Warranty Conditions

If the part fails and you want to return it to obtain a warrantee, you must contact the manufacturer for warranty information and work directly with the manufacturer.

Universal Parts

We offer universal parts that are different than direct fit parts. The main difference is that universal parts are designed to generally fit multiple vehicle applications without an exact fit and direct fit parts are designed with the exact specifications (measurements, alignments) to fit the vehicle with an exact fit. Universal parts allow fewer part numbers, and fit many year, make and model vehicles. However, some minor modifications may need to be done to the part to ensure a proper fit. Most of our products come with detailed, easy-to-follow instructions to provide you information on any modifications or adjustments required for correct installations.

CarJunky.com's Privacy Policy

CarJunky.com together with its related and affiliated entities, (collectively "CAG", "we", "our" or "us") is committed to protecting the privacy of our online visitors. In compliance with Federal and State Law, industry standards and administrative regulations, this privacy policy discloses the privacy practices governing our collection and use of information submitted by you ("you", "your" or the "user") to CAG through this website. We want you to know that we take our legal and ethical responsibilities regarding your privacy seriously. Therefore, we abide the following privacy policy.

Information Collection & Use

Registration

We restrict access to nonpublic personal information about you to those employees and other parties who must use that information to provide products and services to you. Their right to further disclose and use the information is limited by our company policies, applicable law and nondisclosure agreement agreements where applicable. We also maintain physical, electronic and procedural safeguards in compliance with applicable laws and regulations to guard your nonpublic personal information. In the event that we are compelled to involuntarily disclose any of your information, we will act on the advice of counsel should our records be subpoenaed or otherwise sought through legal means.

When using this website, you may opt to complete our registration form and you may create a user name and password. This involves your disclosure of contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.

If you do not want your nonpublic personal information disclosed to nonaffiliated third parties, you may "opt out" of those disclosures, meaning that you may tell us not to make those disclosures (other than those disclosures permitted by law even if you do opt out). If you opt out, we will not disclose this information to nonaffiliated third parties to independently market products or services to you, but we may include their offers in billing statements and other routine communications that we send you in connection with servicing your business relationship with us. To opt out, simply reply by email to Webmaster@Carjunky.com and type "opt out" in the subject line. Once you opt out, there is no need to do so again for the same business relationship. You may also call us at 1-888-922-7727 to opt out.

You also have the option to provide demographic information (such as income level and gender); we encourage you to submit this information so we can provide you a more personalized experience on our site. For example, by using this information we can provide you with newsletters, updates and e-mails regarding matters which are relevant and useful to you.

We are the sole owner of the information collected on our site. We collect personally identifiable information from our users at several different points on our Website.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Additionally, if you so choose, you may receive updates from our site.

Application Forms

If you apply for any of our products, those of our affiliates or simply request information regarding products promoted on our site, we require that you provide certain personally identifiable information, including your name, address, phone number, credit card number and sometimes your Social Security number. This information is necessary to process your application and to contact you.

Social Security Numbers

On a strictly necessary basis, we do, at times, require your social security number when providing services. When you enter your social security number on our registration order form or application form, we encrypt it using secure socket layer technology (SSL).

Surveys or Contests

We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and therefore you have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (such as zip code).

This information is used to notify contest winners, track traffic, personalize user experience and keep our customers up to date regarding company and industry news. We sometimes use third party service providers to conduct these surveys or contests. They are prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice to refuse.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Our email will contain an easy opportunity for your friend to contact us to request that we remove this information from our database.

How Collected Information is Used

Aside from the ways mentioned above, we sometimes use your personally identifiable information in many ways, including sending you promotional materials, and sharing your information with third parties so that they can send you promotional materials. (By "promotional materials," we mean communications that directly promote the use of websites, or the purchase of products or services.) However, you may "opt-out" of certain uses of your personal information by simply contacting us as indicated below.

Communications from the Site

Special Offers and Updates

We will occasionally send you information on products, services, special deals and promotions. You can sign up for these types of emails on our registration page.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out" section for further details.

Newsletters/Promotional Updates

If you wish to subscribe to our newsletter(s) and promotional updates, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you with a way to unsubscribe. Please see the "Choice and Opt-out" section.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email notification.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account to opt-out of these communications. Please see "Choice and Opt-out."

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Profile

We store information that we collect through cookies, log files, clear gifs and/or third party sources to create a "profile" of your preferences. We tie your personally identifiable information and your purchasing history to information in the profile in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

We sometimes share your profile with other third parties who, according to your history with us, may provide useful opportunities to you.

Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.

Enhancement of Profile Information

We purchase marketing data from third parties and add it to our existing user database to better target our advertising and to provide customers with pertinent offers. To enrich profiles of individual customers, we tie this information to the personally identifiable information they have provided.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.

Personally Identifiable Information

Although we share demographic information for the purposes of assisting you meet your needs and interests, we do not share personally identifiable information with third parties. We provide opt-out opportunities with regard to all information sharing practices.

Agents

We may contract with an outside shipping company to promulgate correspondence and packages as well as a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We use other third parties to provide certain clerical and information processing and shipping services on our site. When you sign up for our services, we will share only as much information as is necessary for the provision of those services.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

Choice/Opt-out

We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out by following the instructions in each newsletter or communication or by emailing or calling us per the information on our contact page.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Opting Out

If you do not want your nonpublic personal information disclosed to nonaffiliated third parties, you may "opt out" of those disclosures, meaning you may tell us not to make those disclosures (other than those disclosures permitted by law even if you do opt out). If you opt out, we will not disclose this information to nonaffiliated third parties to independently market products or services to you. However, we may include their offers in billing statements and other routine communications we use in conducting business. To opt out, simply reply by email to Webmaster@Carjunky.com and type "opt out" in the subject line of the email. Once you opt out, there is no need to do so again for the same business relationship. You may also call us at 1-888-922-7727 to opt out.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and click stream data.

We use this information, which does not identify individual users, to analyze trends, administer the site, track users' movements on the site and gather demographic information about our user base as a whole.

We do not link this automatically collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit when on our site.

We use session ID cookies, which expire when you close your browser, to make it easier for you to navigate our site.

We can, at your choosing, set a persistent cookie to store your password, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of users to enhance the user experience.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of our cookies only and does not cover the use of cookies by any advertisers.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) that help us better manage site content by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of a period. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."

Third Party Advertisers

The ads appearing on this website are delivered to users by our advertising partner. We share website usage information about users with reputable third parties for the purpose of targeting our Internet banner advertisements. The information collected and shared is not personally identifiable.

Links to Other Sites

This website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy statement applies only to information collected by this website.

Co-branded sites

We may, in certain circumstances, co-brand with "partners and affiliates." These business-to-business relationships are helpful to us and to you as they afford all concerned with greater product and service opportunities. We always provide opt-out opportunities regarding the sharing of your information with such partners and affiliates. Please note the sites linked to our site are governed by their own privacy policies, which may or may not match the standards set by our company.

Bulletin Boards/Chat Rooms

If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit can be read, collected or used by others, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. We hereby reserve the right to terminate services of those who use these services in a manner inconsistent with the policies articulated herein as well as those articulated in our terms of use page.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update, delete or deactivate your account on our member information page. You may also contact our Customer Support by email, by phone or postal mail.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, feel free to email us.

Business Transitions

In the event we go through a business transaction, such as a merger, acquisition by another company or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

We will not jeopardize your privacy. However, if we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: Webmaster@Carjunky.com or 1-888-922-7727.

Credit Cards

You may pay for your orders with major credit cards issued in the United States of America. Currently, we accept Visa©, MasterCard©, American Express© and Discover© Card.

Generally, credit and debit card are not charged until we either ship the item(s) to you or confirm availability (at which time you will be charged only for the goods we have actually shipped along with any applicable taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order. If you ordered a special delivery item, you will be charged once a delivery time is confirmed.

At checkout, please carefully provide your exact name, billing address and telephone number that is on your credit card statement. Any incorrect information can cause a delay in processing your order. We also may need to verify the billing address and credit card owner for orders that have a delivery address that is different from its billing address and for large orders. This will require you to send us a copy of your credit card billing statement, valid ID and a photocopy of the credit card.

PayPal™

PayPal™ allows consumers with an email address to securely, conveniently and cost-effectively send and receive payments online using your existing financial bank accounts and credit cards to make real-time payments. PayPal™ is an efficient way to send a payment for items purchased on the internet and is much less time-consuming than writing and mailing paper checks. And unlike checks, which can take days to clear, most PayPal™ transactions clear instantly. It's always free to send money, you receive your items faster, and it's secure and private.

Bill Me Later© (A Paypal™ Service)

Bill Me Later© is a convenient and secure way to pay on the web or over the phone. Bill Me Later© lets you pay without using a credit card. At checkout, simply apply for Bill Me Later© by providing your birth date and the last 4 digits of your Social Security number. Accept the terms, and if approved, your purchase is complete. Bill Me Later© is subject to credit approval as determined by the lender, CIT Bank, Salt Lake City, Utah, and is available to US customers who are of legal age in their state of residence. After you use Bill Me Later©, you will receive a billing statement with flexible repayment options: you can choose to pay the entire balance with no additional charges or pay a portion of the balance and regular interest charges apply.

Wire Transfers

We accept wire transfer payments. Please contact our Customer Service at 1-888-922-7727 for details and assist you in completing your wire transaction.

Checks & Money Orders

We accept personal checks, company checks and money orders. When using these methods of payment, simply add the items you would like to order into your shopping cart and print out the shopping cart with the itemized list of Products and Order Total. Please include a copy of your itemized shopping cart printout and contact phone number with your payment. Money Orders for $500 or greater may be held up to 2 weeks to complete the authentication process; then the order will be shipped. We suggest you transmit the funds via Western Union to avoid delays in processing your order.

Send Checks or Money Orders to:
CarJunky.com©
Address
1-888-922-7727

Sales Tax Policy

We collect Sales Tax in Florida on the total amount of your order, based on Florida's and your district's rates.

Carjunky.com parts is based in Florida and as an online retailer with a physical business presence in a particular state, such as business offices or distribution warehouses; we are required to collect sales tax for customers in Florida. Purchases from all other states than Florida will not be subject to sales tax; however, consumers who live in a state that collects sales tax are technically required to pay the tax directly to the state even when an Internet retailer doesn't collect it. This is referred to as "use" tax rather than sales tax. If you're a tax-exempt entity, you can take advantage of tax-exempt status for applicable purchases made at Carjunky.com by contacting Customer Service at 1-888-922-7727.

Promotional Codes

Promotional Codes used on Digital Coupons are debited at the time an order is placed. Digital Coupons will automatically be redeemed to your purchase total, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupons cannot be replaced if lost, stolen, deleted or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded.

Credit Card Security

The CarJunky.com Security Guarantee protects you while you shop at the CarJunky.com Web-Store, so you never have to worry about credit card safety. We guarantee that every transaction you make at the CarJunky.com Web-Store will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at the CarJunky.com Web-Store. Our servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, AOL and Apple's Safari's browser. This ensures that only the CarJunky.com Web-Store can read your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.

After you click on the "checkout" button, be sure that the website's URL always begins with https://www.CarJunky.com / The "s" in "https://" at the beginning of the URL means you are logging into a secure page. If the URL does not begin with https, you are not on any CarJunky.com page.

CarJunky.com has also obtained a digital certificate from Letís Encrypt, a leading provider of Internet trust services. When you enter a secured portion of our site, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in a secure (encrypted) form to an CarJunky.com Web server, not to an unknown or unauthorized server.

This site is regularly tested and certified to pass the HACKER SAFE Security Scan. HACKER SAFE helps protect you from identity theft and credit card fraud. The "live" HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard.

Ultimately, your personal information is protected by the password you created when you registered for an account at CarJunky.com on the "Log-In / Quick Checkout" page. Please keep this password confidential. No representative of CarJunky.com will ever ask you for your password. The confidentiality of your password is yours to protect.

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