(NUI) - Women have become a driving force in the service and repair of today's vehicles, according to the experts at the nonprofit National Institute for Automotive Service Excellence (ASE). |
ASE officials point to national trends showing that today's women account for more than half of all drivers, account for more than half of all automotive service and repair customers, and have substantial influence and veto power in the purchase of new and used vehicles.
"Since women are responsible for making more automotive repair decisions today, it's important that they take certain steps to ensure that their repair experience is a more positive one," says Ronald H. Weiner, ASE president.
As a service to female motorists, ASE offers the following advice on how to find the right repair shop and how to effectively communicate with technicians and service advisors.
Do Your Homework Before taking your vehicle in for service, make sure you do your homework:
Start shopping for a repair shop before you need one.
Ask friends and associates for their recommendations.
Look for a neat, well-organized facility with vehicles equal in value to your own in the parking lot.
At the Repair Shop Once you choose a repair shop:
Start off with a minor job. If you're pleased, return with more complicated repairs.
Be prepared to describe the symptoms and supply a written list of recent problems.
Stay Involved It's important that you stay involved in the repair process:
Ask as many questions as you need. Request explanations in simple terms.
Don't rush the service writer or technician to make an on-the-spot diagnosis.
Before you leave, be sure you understand all shop policies regarding labor rates, guarantees and methods of payment.
ASE has prepared a brochure with tips for female motorists. For a free copy, send a self-addressed, stamped business-size envelope to ASE Motorists Brochure, Dept. NU-993, 13505 Dulles Technology Drive, Suite 2, Herndon, VA 20171-3421.
ASE was founded in 1972 to help improve the quality of automotive service and repair through the voluntary testing and certification of automotive technicians.
More than 450,000 ASE-certified automobile, truck and collision repair technicians, engine machinists, and parts specialists work in dealerships, independent shops, service stations, auto parts stores, fleets, schools and colleges.
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